Return Policy

Our Commitment to You

We are dedicated to providing high-quality products, outstanding service, and unbeatable convenience—all at the best prices. We aim to be your trusted partner. If you’re not fully satisfied with your purchase, we are here to assist with exchanges, returns, or repairs. If you encounter any issues, please don’t hesitate to contact our customer service team at [email protected].

Returns Policy

Eligibility for Returns

• Products can be returned for any reason within 30 days of receipt, provided they are not artificially damaged.
• Return shipping costs are the responsibility of the customer.
• Unfortunately, we cannot process refunds or exchanges after 30 days from the date of receipt.
  
  

Steps for Returning Items

1. Contact us at [email protected] to request a return address before sending the product back.
2. Please ensure that the item is sent to the correct return address, as we cannot process refunds in the following cases:
   • Items returned to the wrong address.
   • Returns sent using a cash-on-delivery method.
     
     

Refund Process

Inspection and Approval

• Once we receive your returned item, we will inspect it and send you an email confirming receipt and whether your refund has been approved or denied.
• If approved, your refund will be processed and credited to your original payment method within 7 business days.
  
  

Important Notes

• Shipping costs are non-refundable and will be deducted from your refund.
• For exchanges, once we receive the returned item, we will ship your replacement. Shipping times may vary based on your location.
  
  

Trackable Shipping Recommended

• For items valued over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot issue refunds for items we do not receive.
  
  

Items Not Eligible for Refunds

• Sale items are non-refundable.
• Returns sent without prior contact or to incorrect addresses.
  
  

Exchanges

We offer exchanges for defective or damaged items only. If you need an exchange, please email us at [email protected], and we’ll be happy to assist.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.
2. Contact your credit card provider, as processing times can vary.
3. Reach out to your bank, as refunds often take time to post.
   
   

If you’ve followed these steps and still haven’t received your refund, please email us at [email protected].

We’re here to ensure your satisfaction—please don’t hesitate to reach out for assistance.